1. Introduction
Welcome to Expa.AI, provided by Base Technology Co., Ltd. (“we,” “us,” or “our”). By accessing or using our platform at dashboard.expa.ai, you agree to the collection and use of information as described in this Privacy Policy. We are committed to protecting your privacy and handling your data in an open and transparent manner.
2. Information We Collect
We collect the following types of information when you use our services:
- Email Address: We collect your email address when you register for an account. This is used for account management, authentication, and communication purposes.
- Customer Data: We collect data that you or your customers provide through the use of our chatbot services. This may include messages, interactions, and any other information exchanged through our platform.
3. Use of Information
We use the information we collect for the following purposes:
- To provide, maintain, and improve our chatbot services and the Expa.AI platform.
- To communicate with you about your account, updates, and promotional offers (with your consent where required by law).
- To analyze usage patterns and trends to enhance user experience and service offerings.
4. Data Retention
We retain your personal information for as long as your account is active or as needed to provide you services. If you wish to cancel your account or request that we no longer use your information to provide you services, please contact us at . We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
5. Data Security
We take the security of your personal information seriously and use appropriate technical and organizational measures to protect your personal information against unauthorized or unlawful processing and against accidental loss, destruction, or damage. However, please be aware that no security measures are perfect or impenetrable, and we cannot guarantee the security of your data transmitted to our site.
6. Your Rights
You have the following rights regarding your personal data:
- Right of Access & Data Portability: You have the right to request a copy of the personal data we hold about you. To exercise this right, please contact us at with the subject line “Data Access Request.”
- Right to Rectification: If you believe that any personal data we hold about you is incorrect or incomplete, you have the right to request correction. Please contact us at with the subject line “Data Rectification Request.”
- Right to Erasure: Under certain circumstances, you have the right to request the deletion of your personal data. To request erasure, please contact us at with the subject line “Data Erasure Request.”
- Right to Restrict Processing: In certain circumstances, you have the right to request that we restrict the processing of your personal data. To request restriction of processing, please contact us at with the subject line “Restrict Data Processing Request.”
- Right to Object: You have the right to object to the processing of your personal data in certain circumstances. To exercise this right, please contact us at with the subject line “Object to Data Processing.”
- Right to Withdraw Consent: If we are processing your personal data based on your consent, you have the right to withdraw your consent at any time. To withdraw consent, please contact us at with the subject line “Withdraw Data Processing Consent.”
Please note that we will respond to your requests within 30 days.
7. Changes to the Privacy Policy
We reserve the right to modify this Privacy Policy at any time. We will notify you of any changes by posting the new Privacy Policy on our website and updating the effective date. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
8. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us:
Base Technology Co., Ltd.No. 55, Pyay Road, Hlaing Township,
Yangon, Myanmar
Email: hello@expa.ai