Customer Intelligence
Know what your customers are asking for.
Made in Yangon. Since 2016.
Building technology around customer interaction.
Expa.AI is a Myanmar-founded technology company working across customer intelligence, enterprise automation and campaign technology. We serve brands in Myanmar, Thailand, Cambodia and Laos.
Over the years, our work has connected customer-facing experiences to the information, workflows and technology behind them.
Today, that experience also shapes our work in Customer Intelligence: helping businesses learn from the conversations they already have.
Built for businesses that can’t miss a message.
- Messages served
- 200M+
- Conversations
- 7M+
- AI agents deployed
- 2K+
- Building AI since
- 2016
- Comfort
Trusted by brands across Southeast Asia, from local businesses to global enterprises.
How we approach the work
Understand the problem
Start with the business challenge and the people it affects.
Build around the work
Connect the customer experience to the information and operational steps behind it.
Keep the evidence visible
Help teams review the context behind a finding before deciding what to do next.
Timeline
Built in Yangon. One step at a time.
- 2016
Founded in Yangon
An AI company built for how Myanmar talks to business.
- 2019
Expa.AI
AI and AR campaigns that turn customers into participants.
- 2023
Pone Yate AI
Instant AI image generation from a single photo.
A first
Meet the virtual KOLMyanmar’s first virtual KOL.
Our own app
Pone Yate AI
Our own app for instant AI image generation from a single photo. Made in Myanmar.
- users since launch
- 100K
- images a day, on average
- 6,211
Recognition
Programs
- NVIDIA Inception
- AWS Activate
- Hatch by DigitalOcean
- 2016Startup of the Year, MyanmarTelenor Myanmar and dtac Thailand
- 2018Best AI StartupASEAN Rice Bowl Startup Awards
- 2018Best Business Automation ToolASEAN Rice Bowl Startup Awards
- 2018Global Pioneer of AIGuangzhou Municipal and Global Techbase
- AWS Generative AI Accelerator$1M in AWS creditsAmazon Web Services
Burmese language AI. Published in the open.
Expa.AI built the first commercial Burmese language-understanding system in 2016. Our research team publishes open work for Burmese.
BHDD
The Burmese Handwritten Digit Dataset: about 60,000 training and 27,500 test images from more than 150 contributors.
Base Burmese LLM
An open Burmese language model. Llama 2 7B, fine-tuned on 52,000 Burmese instructions and quantized to run locally.
Burmese.AI
Our open-source initiative for Burmese language AI: models, datasets and tools, all under Apache 2.0. Next: a Burmese foundation model, and Khmer and Lao support.
What we build
Enterprise Automation
Connect conversations to the work behind them.
Campaign Technology
Campaigns people actually take part in.
17campaigns Selected work
Reach is easy to buy. Response isn’t.
Common questions.
What makes Expa.AI different?
We have built conversational AI since 2016: 200M+ messages served, 7M+ conversations and 2K+ AI agents deployed. We are Burmese-first. We built the first commercial Burmese language-understanding system, and Expa.AI reads both Zawgyi and Unicode.
Who makes Expa.AI?
Base Technology Co., Ltd., founded in Yangon, Myanmar, in 2016.
Does Expa.AI do its own AI research?
Yes. Our research team published BHDD, a public dataset of handwritten Burmese digits (arXiv:2603.21966), and an open Burmese language model. We also run Burmese.AI.
What is Burmese.AI?
Our open-source initiative for Burmese language AI. It publishes models, datasets and tools under Apache 2.0, and is working toward a Burmese foundation model and Khmer and Lao support.
Let’s talk about your business.
Tell us what you want to understand, improve or build.