Effective November 1, 2023

1. Introduction

   Welcome to Expa.AI. This Privacy Policy describes how Base Technology Co., Ltd. ("Expa.AI," "we," "our," or "us") collects, uses, and discloses your Personal Information in connection with your use of our services ("Services") through our website dashboard.expa.ai, or when you interact with us. By using our Services, you agree to the collection, usage, and disclosure of your Personal Information as described in this Privacy Policy.

2. Information We Collect

   • Email : When you sign up for our Services, we collect your email address.
   • Customer Data : We collect, store, and process customer data from messaging channels on behalf of our clients for CRM purposes. This data may include personal details, conversations, and other information that customers provide during their interactions with the chatbots.

3. Use of Information

   We use the information we collect:

   • To provide, support, personalize, and develop our Services.
   • To communicate with you, including responding to your requests and providing customer support.
   • To analyze and understand how our Services are used, including monitoring user activity patterns and trends.

4. Data Retention

   We retain the personal information we collect only for as long as necessary to provide the Services and fulfill the transactions you have requested, or for other essential purposes such as complying with our legal obligations, resolving disputes, and enforcing our agreements.

5. Data Security

   We are committed to protecting the security of your personal information and take reasonable precautions to protect it from loss, theft, misuse, and unauthorized access.

6. Your Rights

   At Expa.ai, we respect your rights to privacy and strive to provide you with control over your personal data. As a user of our services, you have the following rights:

   1. Right to Access and Data Portability: You have the right to access, receive a copy of, and transfer your personal data in a structured, commonly used, and machine-readable format. To exercise this right, please send an email to hello@expa.ai with the subject line "Data Access Request".
   2. Right to Rectification: You have the right to correct, update, or complete your personal data if it is inaccurate or incomplete. To make changes to your personal data, please contact us at hello@expa.ai with the subject line "Data Rectification Request".
   3. Right to Erasure (Account Deletion): You have the right to request the deletion of your account and associated personal data at any time. To delete your account, please send an email to hello@expa.ai with the subject line "Account Deletion Request". We will process your request within 30 days of receiving your email. Please note that some information may be retained for legal purposes or to protect our legitimate business interests.
   4. Right to Restrict Processing: Under certain circumstances, you have the right to restrict the processing of your personal data. If you wish to exercise this right, please send an email to hello@expa.ai with the subject line "Data Processing Restriction Request".
   5. Right to Object: You have the right to object to the processing of your personal data for direct marketing purposes or when our processing is based on legitimate interests. To object to the processing of your data, please send an email to hello@expa.ai with the subject line "Data Processing Objection".
   6. Right to Withdraw Consent: If we are processing your personal data based on your consent, you have the right to withdraw your consent at any time. To withdraw your consent, please send an email to hello@expa.ai with the subject line "Consent Withdrawal".

   We will respond to all requests within 30 days of receiving your email. In some cases, we may need to verify your identity before processing your request. If we are unable to comply with your request, we will provide you with a detailed explanation of the reasons why. If you have any questions or concerns about your rights or our Privacy Policy, please do not hesitate to contact us at hello@expa.ai.

7. Changes to the Privacy Policy

   We may update this Privacy Policy from time to time in response to changing legal, technical, or business developments. When we update our Privacy Policy, we will take appropriate measures to inform you, consistent with the significance of the changes we make.

8. Contact Us

   If you have any questions or concerns about our use of your personal information, please contact us at:

   • Address : Base Technology Co., Ltd. 9 Kyaung Street, Room 6A, San Chaung Township, Yangon, Myanmar
   • Email : hello@expa.ai